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PLACING AN ORDER |
All orders and delivery times will be confirmed in writing. FOB: Kelowna, British Columbia, Canada
Office hours - Monday to Friday 9:00 am to 5:00 pm Pacific Time. Outside of these hours an answering service is used. |
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| Telephone Orders: 250-707-1547 or Toll Free: 1-888-707-1547 (Canada).
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| Mail Orders: Valentinos International, 1873 Spall Road, Suite 5B, Kelowna, BC V1Y4R2 |
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| Express Orders by Fax or Email: Anytime 24 hours per day, seven days a week. Fax: 250-707-1548 or Inquire |
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| Open
Account: To establish
open account terms, please furnish us with the names of at least
three firms with whom you are on open account plus one bank reference.
We must have full names, complete addresses, phone numbers and your
account numbers if possible. We suggest you include payment
with your first order, since a credit check takes about 14 days.
Your first shipment can be made on a C.O.D. basis or charged to
your credit card (see below). All invoices not paid within
terms of sales are subject to a charge of 1 ½% per month.
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| What
is Taxable? All orders
are subject to 5% GST (Goods & Services Tax) on the total of
the order, including shipping and handling charges. |
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| Minimum Orders: $125 net is our minimum order. Less than minimum order add $9.00 Minimum item quantities may apply. |
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| Payment
Methods: We
accept cash, cheque, money orders, and VISA. All cheques
will take one week to clear before merchandise is shipped.
C.O.D. orders are shipped UPS, add $9.00. All prices
quoted are in Canadian Dollars. Terms to qualified accounts:
Net 30 days. Note:
Credit card payments after 30 days are subject to a 2% surcharge.
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| Order
Form: Click link
to open or print Order
Form. |
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TERMS AND CONDITIONS |
Satisfaction
Guarantee:
We will exchange or give a full refund on most items within
five (5) days of purchase; subject to a possible 10% restocking
fee that may apply on selected items. Before returning
any item you must first contact us within five (5) days of the
invoice date for a confirmation number. No returns
will be accepted without a confirmation number.
Defective merchandise may be returned for a same item
exchange only. All merchandise must be returned
in "as new" condition with all original boxes,
packing materials, documentation, and original sales receipt.
Purchases must be returned with shipping prepaid in order
to receive credit. Personalized and custom orders,
and shipping and handling charges are non-refundable.
Warranty: All warranties expressed or implied are those of the manufacturer's unless otherwise written. The warranty period and service varies by manufacturer and product.
Shipping:
All shipments under 100 lbs will be shipped via Greyhound,
United Parcel Service or Parcel Post delivery. Shipments
over 100 lbs, will be shipped via freight carrier.
Customer's preferred carrier will be used on a COLLECT
basis or provide your account number to us when placing
your order.
Claims:
All merchandise when packed is warranted to be in good
condition. All claims for damages, overages, shortages
or defective merchandise must be made within five (5)
business days of receipt of shipment. Carefully
inspect all cartons are not damaged before signing the
release with the freight carrier or delivery personnel.
Record damaged merchandise on the waybill in the presence
of the driver for claim against the freight comapany.
Original shipping cartons must be retained for any claim.
Valentinos International Wholesaling Inc. cannot assume
responsibility for merchandise damaged by the carrier. |
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Disclaimer:
Although every effort has been made to ensure the correctness
of the information contained in this site,
Valentinos International Wholesaling Inc. makes no warranties
as to the completeness or accuracy of such information.
Valentinos International,
1873 Spall Road, Suite 5B, Kelowna, BC V1Y 4R2 |
| ©
Copyright 2008, Valentinos International Wholesaling Inc.
All rights reserved. |
| Website design by Affordable Web Design, Kelowna, BC. |
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