Valentinos International Wholesaling Inc is a wholesale distributor of wine accessories

 

PLACING AN ORDER

All orders and delivery times will be confirmed in writing.  FOB: Kelowna, British Columbia, Canada
Office hours - Monday to Friday 9:00 am to 4:00 pm Pacific Time. Outside of these hours an answering service is used.

 
Telephone Orders: 250-707-1547 or Toll Free: 1-888-707-1547 (Canada).
 
Mail Orders: Valentinos International, 1873 Spall Road, Suite 5B, Kelowna, BC  V1Y4R2
 
Express Orders by Fax or Email: Anytime 24 hours per day, seven days a week. Fax: 250-448-7226 or Inquire
 
Open Account: To establish open account terms, please furnish us with the names of at least three firms with whom you are on open account plus one bank reference.  We must have full names, complete addresses, phone numbers and your account numbers if possible.  We suggest you include payment with your first order, since a credit check takes about 14 days.  Your first shipment can be made on a C.O.D. basis or charged to your credit card (see below).  All invoices not paid within terms of sales are subject to a charge of 1 ½% per month.
 
What is Taxable? All orders are subject to HST (Harmonized Sales Tax) or GST (Goods & Services Tax) on the total of the order, including shipping and handling charges. (HST - 13% ON, NS & 15% NB, NF or GST -  5% where applicable)
 
Minimum Orders: $250 net is our minimum order. Less than minimum order add $9.00 Minimum item quantities may apply. Custom imprinted orders require a 50% deposit and a set-up and artwork fee may apply with first order.  
Case pack or volume pricing available; call for quote.
 
Payment Methods: We accept cash, cheque, money orders, and VISA or Master Card.  All cheques will take one week to clear before merchandise is shipped.  C.O.D. orders are shipped UPS, add $9.00.  All prices quoted are in Canadian Dollars. Terms to qualified accounts: Net 30 days. NOTE: Credit card payments are subject to a 2% surcharge, waived if processed on the date of shipping.
 
Order Form: Click link to open or print Order Form.
 
TERMS AND CONDITIONS

Satisfaction Guarantee:  We will exchange or give a full refund on most items within five (5) days of purchase; subject to a possible 10% restocking fee that may apply on selected items.  Before returning any item you must first contact us within five (5) days of the invoice date for a confirmation number.  No returns will be accepted without a confirmation number.  Defective merchandise may be returned for a same item exchange only.  All merchandise must be returned in "as new" condition with all original boxes, packing materials, documentation, and original sales receipt.  Purchases must be returned with shipping prepaid in order to receive credit.  Personalized and custom orders and shipping and handling charges are non-refundable.

Imprint Orders: Custom imprinted goods cannot be returned, unless the imprinting error is ours or the product is defective. Cancellation of pre-production custom orders are subject to a cancellation fee.

Warranty: All warranties expressed or implied are those of the manufacturer's unless otherwise written. The warranty period and service varies by manufacturer and product.

Shipping:  All shipments less than 100 lbs will be shipped via Greyhound, United Parcel Service or Parcel Post delivery. Shipments over 100 lbs, may be shipped via freight carrier. Shipments are subject to dimensional weight. Customerís preferred carrier will be used on a COLLECT basis or provide your account number to us when placing your order. NOTE: Valentinos International Wholesaling Inc. cannot assume responsibility for merchandise loss or damage by the customer's preferred carrier or orders picked up.  A handling surcharge may be added to invoices when customer uses their own freight account number or on shipments that go collect.

Claims:  All merchandise when packed is warranted to be in good condition. All claims for damages, overages, shortages or defective merchandise must be made within five (5) business days of receipt of shipment.  Carefully inspect all cartons are not damaged before signing the release with the freight carrier or delivery personnel. Record damaged merchandise on the waybill in the presence of the driver for claim against the freight company. Original shipping cartons must be retained for any claim.  Valentinos International Wholesaling Inc. cannot assume responsibility for merchandise loss or damaged by the carrier or shipped using the clients own carrier.

 
Disclaimer: Although every effort has been made to ensure the correctness of the information contained in this site,
Valentinos International Wholesaling Inc. makes no warranties as to the completeness or accuracy of such information.
Valentinos International, 1873 Spall Road, Suite 5B, Kelowna, BC V1Y 4R2
© Copyright 2006-2017, Valentinos International Wholesaling Inc. All rights reserved. Last update: April 14, 2017
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